From Legacy to AI-Native: How Papaya Global Replaced Its RFP Platform with Anchor

Overview

Papaya Global is a leading global workforce management platform that enables companies to hire, onboard, manage, and pay employees in over 160 countries.

As a fast-growing global HR tech company operating across multiple regions and verticals, Papaya regularly participates in complex, high-stakes RFPs involving diverse stakeholders — including sales, pre-sales, product, R&D, cybersecurity, legal, compliance, and customer success.

To support this scale and velocity, Papaya Global sought a modern response management solution capable of delivering high-quality automated answers, reducing manual workload, and leveraging the latest advancements in GenAI. This evaluation process led them to Anchor.

Challenge

For several years, Papaya Global relied on a legacy RFP response platform as the central tool for managing company-wide RFP activity. Despite significant effort invested in maintaining it, the platform struggled to meet the evolving needs of the organization.

Key pain points included:

Low Answer Quality and Heavy Manual Work

• Only 30% of answers generated by the legacy tool were usable without major edits.
• The remaining 70% required writing from scratch by the bid team, pre-sales engineers, and account executives.
• This led to long response cycles, inconsistencies in messaging, and operational fatigue.

Inefficient Knowledge Base Management

• The tool required ongoing manual tagging, categorization, and cleanup to keep the content library accurate.
• Knowledge decay was common, forcing the team to spend additional hours maintaining information instead of focusing on strategic responses.

Insufficient Use of Modern GenAI Capabilities

• Papaya Global recognized that cutting-edge GenAI could significantly increase quality, but their legacy platform was not leveraging these technologies effectively.

Growing Frustration and Operational Cost

• As RFP volume increased, inefficiencies compounded.
• The cost of manual work, duplicated efforts, and inconsistent answers made the situation operationally— and financially— unsustainable.

Because of this, Papaya Global formed a cross-functional task force to identify a next-generation response management solution that could deliver at least 80% high-quality answers with minimal manual overhead.

Solution

The task force conducted a thorough evaluation of four new-generation response management platforms. After comparing answer quality, knowledge base capabilities, implementation complexity, and long-term product vision, the team unanimously selected Anchor.

Papaya Global chose Anchor for three core reasons:

1 . High-Quality, Accurate Answers

Anchor consistently delivered 95% high-quality answers — far surpassing the target of 80%. These answers required only light review instead of full rewrites, drastically reducing manual effort.

2. No Manual Tagging or Maintenance

Anchor’s autonomous knowledge engine automatically analyzes documents, extracts reusable knowledge, and organizes content without requiring tagging or classification. This ensured that Papaya’s knowledge base remained fresh, reliable, and scalable with zero manual upkeep.

3. Product Vision and Roadmap

Anchor offered a forward-looking product philosophy aligned with Papaya’s need for automation, AI-first efficiency, and enterprise-grade accuracy. The roadmap promised continuous innovation in answer generation, cross-team collaboration, and knowledge governance.

Implementation

Anchor was deployed rapidly across the organization:

• Seamless setup with no need for content restructuring
• Smooth adoption across bid management, sales, pre-sales, product, R&D, and cybersecurity teams — 70+ users onboarded within a few weeks

Once implemented, Anchor became the central engine powering Papaya Global’s RFP response operations.

Results

Anchor delivered immediate and measurable impact across Papaya’s RFP processes.

95% High- Quality Answers

Compared to 30% with the legacy tool, Anchor consistently produced answers requiring only brief review and refinement, not rewriting.

10× faster response cycles across all RFP types

The combination of autonomous knowledge management and high-quality AI-generated responses dramatically accelerated response cycles.

Seconds Instead of Hours

Low-quality answers that previously required manual writing could now be refined in seconds with AI-powered editing tools.

Faster Collaboration

Teams across departments could contribute effortlessly using a unified platform with consistent content and real-time visibility.

Rapid Organization-Wide Adoption

With more than 70 users onboarded in under a month, Papaya scaled its RFP operations quickly and efficiently.

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In Papaya Global’s words:

“With Anchor, our AEs can handle requests independently and turn them around dramatically faster. Collaboration is seamless, and the impact is felt across the entire organization.”

Davidi Mukhtar

Sr. Director Product Marketing, Papaya Global

Conclusion

By transitioning from an outdated legacy platform to Anchor, Papaya Global completely transformed its RFP response operations. Anchor delivered the automation, quality, and speed the company needed — while eliminating manual knowledge maintenance and unlocking substantial productivity gains.

With 95% high-quality answers, significant productivity improvements, and organization-wide adoption in under four weeks, Anchor proved to be a strategic enabler of Papaya Global’s enterprise sales success.

Papaya now responds to RFPs faster, more consistently, and with greater confidence — powered by Anchor’s AI-driven, zero-maintenance response management platform.