How BioCatch Replaced a Recently Selected RFP Platform with Anchor to Achieve Hyper-Automation

Overview

BioCatch is a global leader in behavioral biometrics and fraud prevention, working with major banks and financial institutions worldwide. Operating in a highly regulated financial services environment, BioCatch supports complex enterprise sales cycles that require precise, compliant, and technically accurate responses to RFPs — often across multiple geographies and languages.

As the company continued to expand its footprint with tier-1 banks globally, the complexity, volume, and urgency of RFPs increased significantly. This drove BioCatch to modernize its response management capabilities — ultimately leading the organization to select Anchor as its strategic response automation platform.

Challenge

Complex RFPs in a Global, Regulated Environment

BioCatch engages in high-stakes RFPs issued by global banks, frequently involving:

• Highly structured and complex RFP formats
• Hundreds to thousands of detailed questions every month
• Strict compliance, security, and regulatory requirements
• Multi-language support across regions

Prior to Anchor, the company completed a well-structured vendor selection process and selected a traditional response management platform. A contract was signed, implementation completed, and more than 30 pre-sales and engagement managers were onboarded.

However, once the platform was in use, significant gaps emerged.

Operational Friction and Limited Automation

Key challenges included:

• Manual RFP analysis and mapping: Understanding the source RFP document and mapping requirements to responses took hours or days
• Heavy operational effort: Teams spent significant time navigating documents instead of responding
• Limited automation: Despite using a modern platform, core AI workflows did not cover basic needs
• Growing deal pressure: Aggressive customer timelines exposed the limitations of the selected solution

At the outset, the executive leading the process was not inclined to introduce another platform. However, the growing operational burden and Anchor’s promise of hyper-automation prompted further evaluation.

Solution

Introducing Anchor After Initial Platform Selection

BioCatch engaged with Anchor a few months after completing vendor selection and implementation of another solution. What triggered renewed interest was Anchor’s differentiated approach to automation — specifically its ability to:

• Automatically understand the source RFP document
• Map requirements and questions without manual effort
• Handle complex formatting and structure
• Support multi-language RFPs for global banks

Demonstrating Hyper-Automation

During the first demo, BioCatch executives were immediately impressed by Anchor’s ability to analyze RFP documents and automatically map requirements to response tasks — work that previously took hours and was spread over multiple days.

In parallel with the rollout of the previously selected platform, BioCatch initiated a POC with Anchor with clear objectives:

• Measure the level of automation on complex RFP formats
• Validate multi-language support
• Assess usability for pre-sales and engagement teams
• Evaluate time savings and response quality

POC Outcome and Decision

The POC exceeded expectations. Anchor demonstrated superior automation, faster document analysis, and significantly reduced manual effort. As a result, three months after implementation, Anchor replaced the previously selected response management platform. Within two months of kickoff, Anchor generated responses to more than 1,500 questions.

BioCatch onboarded users to Anchor and standardized RFP response workflows across teams.

Results

Anchor delivered immediate and measurable impact:

100× Faster Time-to-First-Draft Compared to the Legacy Solution

• A 10-day RFP was completed in just a few days
• 100+ question RFP questionnaires were delivered in one day to meet highly aggressive deadlines — something previously impossible

Reduced Operational Burden

• Automated document analysis and requirement mapping eliminated hours of manual work — from days to minutes
• Pre-sales and engagement teams focused on value, not administration

Improved Responsiveness Under Pressure

• Anchor enabled BioCatch to meet unrealistic customer timelines without sacrificing quality or accuracy

Conclusion

By adopting Anchor, BioCatch fundamentally changed how it approaches complex, global RFPs. Even after completing a formal vendor selection and implementation, Anchor proved it could deliver a higher level of automation, speed, and usability — earning trust through performance.

Today, Anchor enables BioCatch to respond to enterprise RFPs faster, handle global complexity with confidence, and meet aggressive deal timelines that were previously unattainable.

Anchor has become a critical enabler of BioCatch’s enterprise sales execution — powering speed, automation, and confidence at global scale.

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“We ran a detailed evaluation across multiple leading RFP tools — none could handle the level of complexity we face. Anchor handled it flawlessly, producing a clean, editable draft in minutes. What used to take days of manual work now happens automatically.”

Michelle Walker
Director, Audit, Due Diligence & Compliance, BioCatch